Customer service (CS) is a department often neglected but one with game-changer potential for sales and revenues. The CS department has all the strings in its hand. It’s the interface between customers and internal departments, such as field service, production, accounting, quality, etc.
To put it simple: the better the customer service, the higher the customer satisfaction, the longer the customer loyalty, the higher the turnover and the better the company's image.
Did you know that 35-50% of all sales goes to the company that does the follow up first?
Follow up is the action that continues or completes a process or activity. Means you are doing activities which are necessary to get someone to become a client. Learn with our success proofed system to outperform your competition.